Your Appointment

Thank you for choosing us as your physiotherapy provider and for giving us the privilege of working with you to enhance your healthcare outcomes. You’re taking the first step toward solving your condition and better health.

We’ve helped a wide variety of people and now we will begin to help you. We’ve prepared this information so you’ll know what to expect during your initial consultation.

Before seeing your physiotherapist, we will ask you to fill out some brief paperwork describing you, your health history and your health goals. If you are unsure of any questions you will be able to discuss this with your physiotherapist.

Your physiotherapist will sit down with you and discuss your problem and conduct an examination. The examination may include physical, orthopaedic and specific physiotherapy tests to help locate your problem. Our examinations are thorough and will put you at ease. We will then discuss and commence a recommended treatment plan.


Remember that healing and correction takes time. If at any time during your care you do not feel that you are responding as well as you expected, please discuss this with your physiotherapist. We want you to get the most from your care at Physio-Wise.

Missed Appointments

Your physiotherapist will discuss with you and decide on the best care plan for your injury. You will achieve the maximum and best outcome when you keep to this schedule. Therefore, to receive the most out of your care and to save time we ask that you schedule your appointments in advance. Missed appointments will set you back in your recovery, so we ask that wherever possible you attend all of your appointments. If an appointment must be changed, 24 hours notice is appreciated.

Non-attendance of a scheduled consultation will be charged a non-attendance/cancellation fee of $30.00. This fee is not covered by compensable bodies and must be paid by you.

This policy is to ensure your healing momentum continues and improvements are not lost. No further consultations will be held until this fee and any outstanding fees are paid in full. Any further bookings will also be cancelled unless arrangements are made to pay the fee prior to your next consultation. Clients who repeatedly miss or reschedule appointments will regretfully be discharged from care, as we realise that you will not reach your health goal and we do not wish to waste your time.


Private Consultations

Fees for private consultations are due at the time of service. Physio-Wise will accept cash, EFTPOS, or credit card. TYRO facilities are available at reception for automatic claiming through your private health fund. Payment is expected on the day unless prior negotiation is made. Should an account become outstanding an administration fee of $10, will be charged by Physio-Wise for each outstanding account reminder.

If a financial problem arises, please speak to your therapist or our administartion staff. Do not interrupt the consistency & intensity of your treatment schedule or you will lose the correction you have already achieved. This will result in a loss of time. money & effort.

Work Injury Insurance, Motor Vehicle Accident, NDIS and DVA consultation accounts will be sent directly to the appropriate budy, provided that you have given Physio-Wise the appropriate billing information and paperwork. If you are unable to provide Physio-Wise with the appropriate information and paperwork by your second consultation you will be responsible for payment.


Please see our Medicare Information page for details on Medicare claiming

For more information on Billing options, click here

Text Messages

Physio-Wise offers a free SMS reminder which is sent to you two days before your appointment. Unfortunately text messages can sometimes be delayed. Please ensure that you also have an appointment schedule printed up for you to detail your appointment times.


There is limited street parking available around Physio-Wise, please ensure you arrive early as finding a carpark can be tricky. For those with restricted movement we have limited parking spaces at the rear of the building.

We have 2 main entrances, one at the front of the building and one on the side. Please be aware that the front entrance requires you to use stairs. The side door has a stair or ramp option. The rear side door can be used for patients who are unable to manage stairs.

Supervision Policy

Home Visits

If you are receiving treatment for a 'Home Visit', then Physio-Wise requires you to have a family member present at the initial consultation and recommend that someone is present for all subsequent consultations.

Under 18

If you are coming into the clinic for treatment and are under 18 years of age, in respect to child protection policy, we recommend that you have a parent or carer in the treatment room with you.


The referral if your family and friends is much appreciated, as it assists in their own wellbeing and plays a vital role in the success of our business.