Returns & Refunds

Faulty Items

If you buy an item and it turns out to be faulty, we will accept returns within the first 30 days from purchase, as long as the fault is not due to misuse, mistreatment of the product or damage by you. If it is faulty we will either give you a refund or replace the item.

Change of Mind

Returns due to change of mind may be accepted, provided the item is:

  • Unopened and in its original packaging
  • Has not been used
  • Unsoiled and in new condition
  • Was purchased in the past 30 days

If the item complies with the criteria above, then we will happily refund you


Due to health and safety reasons we do not accept the return of any pillows.


Please bring in your receipt as proof of purchase.

All returns, refunds and replacements are at the discretion of the staff at Physio-Wise