If on your first visit to Physio-Wise you are not fully satisfied with the quality of your initial appointment, we will undertake open communication with you and address any issues you raise.
If you are still not happy, Physio-Wise will offer you a complimentary physiotherapy consult – no strings attached. If after that, you are still not 100% happy with the service that you have received, we will give you a full refund of your payment.
Why do we do this?
We are confident that we provide excellent physiotherapy services. All of our staff (reception staff and physiotherapists) have undertaken significant training modules and have been selected because of their caring nature and their dedication to good practice. If there are any areas where we are not meeting expectations, we need to know so that we can make the appropriate improvements.
We are always happy to receive feedback – whether it is suggestions for change, or whether it is something that you really like and don’t want changed! Your feedback to us is very valued. Please feel free to speak to our friendly reception staff, your physiotherapist, or send us an email with any suggestions using our Patient Satisfaction Survey.